Results are in from the 2020 client satisfaction survey, and Babcock Labs is proud to report an overall service rating of 4.5 out of 5 stars. We are pleased and grateful for the client participation, thoughtful feedback, and vote of confidence in our services.
In the 2020 survey, we asked clients to rate their interactions with Babcock’s staff, their experience with Babcock’s services, and their overall satisfaction with the lab. Our service teams received excellent reviews with special recognition going to our field services team, sample receiving and project management. “Very friendly and helpful,” “extremely knowledgeable,” and “always professional” were just a few of the accolades included in client responses.
When asked to assess Babcock’s reliability, the overwhelming majority of respondents agreed that they can rely on Babcock to provide technical expertise and information, and indicated that they would recommend Babcock Labs to colleagues. Since we consider reliability an essential part of our service and a core value, we are thrilled to receive such positive feedback. One of our long-standing clients reported, “We’ve been using Babcock for decades […and] we always have prompt and thorough customer service when we need help. We are grateful to have a good working relationship with our vendors, and Babcock is no exception.”
For over 110 years, Babcock Labs has provided quality environmental testing. We shape our work practices and company identity around three core values: responsiveness, reliability, and relationships. These tenants guide Babcock’s long-standing commitment to protect public health and create a cleaner, safer environment. We are certified and equipped for a range of testing services that include PFAS testing, water and soil and waste analysis, field services, data deliverables, emergency response services, and special project accommodations. While we take pride in staying on the cutting-edge of environmental testing, we place equal emphasis on the connections we develop with our clients and community. Creating a safer, greener future requires more than shiny lab equipment; it demands teamwork and communication. The customer satisfaction survey is an important tool for us when developing a long-lasting rapport with our clients.
Babcock Labs is proud of our staff for their outstanding work this year. We understand that there is always room for improvement and as we move forward through the unique challenges of 2020, we will be using the survey results to further improve the Babcock Experience and testing services. Thank you to our clients for their honest and constructive feedback, and for continuing to rely on Babcock to provide expert environmental testing.